Privacy Policy

Date of last update: May 20, 2026

This Privacy Policy describes how the website https://sunwoda.com.ua (hereinafter — the "Site") collects, uses and protects your personal information.

We respect your right to privacy and strive to ensure the protection of your personal data in accordance with the Law of Ukraine "On the Protection of Personal Data" and international standards (GDPR).

1. Who collects the data (Data Controller)

The controller of personal data is:

Company: Sunwoda Ukraine

Contact email: info@sunwoda.com.ua

Phone: 0 (800) 21 20 21 (Viber / Telegram)

Legal / Postal address: 08135, Kyiv region, Bucha district, village of Chaiky, 8-A Antonova St.

Working hours: Monday — Friday, from 9:00 to 18:00

2. What data we collect

We may collect and process the following information:

Data you provide voluntarily: first name, last name, phone number, email address, postal address (through feedback forms, consultation requests, callback forms, or forms for calculating the cost of systems or equipment).

Identification data: gender, date of birth (in the case of arranging personalized offers or concluding contracts).

Automatic and technical data: IP address, browser type and version, information about the device and operating system, session duration, pages you visited, cookie data and tracking technologies.

Facility data (if provided): technical parameters of the energy consumption facility, electricity consumption volumes, roof type, etc. (necessary for calculating energy storage systems and comprehensive solutions).

Marketing data: your preferences regarding receiving marketing and informational communications.

3. Purpose of data collection

Your data is used exclusively for:

Providing professional consultations on energy-efficient equipment and comprehensive Sunwoda solutions.

Preparing individual commercial offers, technical calculations and specifications.

Processing orders, delivering equipment and providing service/warranty maintenance.

Setting up and displaying relevant advertising (retargeting and targeting through Meta Pixel, Google Ads, etc.).

Analyzing the operation of the Site, optimizing the interface and improving the user experience through Google Analytics services.

Contacting you by phone, email or messengers (Viber, Telegram) in accordance with your request.

4. Use of Cookies and tracking technologies

Our Site uses cookies to ensure basic functionality, analyze traffic, improve the interface and offers, as well as to set up personalized advertising. Cookies help us understand user behavior on the Site. You can manage cookie settings yourself or completely disable them in your browser settings, however, disabling them may limit access to certain functions or interactive sections of the Site.

5. Transfer of data to third parties

We respect your confidentiality and do not sell your data. However, we may transfer certain categories of data in the following limited cases:

To contractors and partners: logistics companies and delivery services (for transporting equipment), IT providers and marketing services that provide technical support and analytics for the Site, exclusively within the limits and volumes necessary to perform their functions.

In accordance with legal requirements: government bodies, courts or law enforcement agencies in cases and in the manner clearly provided for by the current legislation of Ukraine.

6. Data protection and retention period

We take appropriate technical and organizational security measures (in particular SSL encryption) to protect your personal data from accidental or unauthorized access, alteration, disclosure or destruction.

Personal data is stored for the period necessary to achieve the purposes specified in this Policy, to provide customer support, or until you request its deletion (unless otherwise provided by legislation regarding the storage of financial reporting).

7. Your rights

As a data subject, in accordance with the legislation of Ukraine and international standards, you have the right to:

Know exactly what data we store about you, where it is located and for what purpose it is processed.

Request the correction, clarification or complete deletion of your personal data.

Withdraw your consent to the processing of personal data at any time (without affecting the lawfulness of processing prior to the withdrawal).

Object to the processing of your data for marketing purposes.

File complaints regarding data processing with the Ukrainian Parliament Commissioner for Human Rights or with a court.

To exercise your rights, you can write to us by email: info@sunwoda.com.ua.

8. Changes to the Privacy Policy

We reserve the right to update and change the text of this Policy unilaterally. Changes take legal effect from the moment of their official publication on this page of the Site. We recommend periodically reviewing the Privacy Policy to familiarize yourself with its current terms.